Privacy Policy

Effective Date: 1 August 2026 · Vaayutrip Pvt Ltd

At Vaayutrip (“Vaayutrip”, “we”, “our”, or “us”), we are committed to protecting the privacy and confidentiality of the information entrusted to us by our registered travel agent partners and business associates.

Vaayutrip operates as a Business-to-Business (B2B) Destination Management Company (DMC) specializing in travel services for the United Kingdom, Europe, Vietnam, Dubai, Bali, Cambodia, and visa assistance for multiple countries.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information received through our website, booking system, email communications, WhatsApp, APIs, and other business channels.

By accessing our website or using our services, you acknowledge that you have read and accepted this Privacy Policy.

1. Scope

This Privacy Policy applies to:

Registered Travel Agencies
Travel Consultants
Agency Employees
Business Partners
Suppliers
Website Visitors
Passengers whose information is submitted by registered travel agencies for travel arrangements

2. Services Covered

This Privacy Policy applies to all services offered by Vaayutrip, including:

Tour Packages
Visa Assistance Services
Travel Insurance (where applicable)

3. Information We Collect

A. Agency Information

We may collect:

Agency Name
Company Registration Details
GST Number
PAN Number
Office Address
Billing Address
Contact Person Name
Email Address
Mobile Number
Banking Information (where required)
Login Credentials

B. Passenger Information

To arrange travel services, we may process passenger information submitted by travel agencies, including:

Full Name
Date of Birth
Gender
Nationality
Passport Details
Visa Documents
Contact Number
Email Address
Residential Address
Emergency Contact Details
Travel Itinerary
Hotel Preferences
Flight Information
Special Meal Requests
Medical or Accessibility Requirements (where voluntarily provided)

Travel agencies represent and warrant that they have obtained all necessary consents and legal authority from passengers before sharing such information with Vaayutrip.

C. Payment Information

We may collect:

Transaction Details
Invoice Details
Credit Information (where applicable)
Bank Transfer Details
Refund Information

Vaayutrip does not intentionally store complete credit or debit card information. Online payments, where applicable, are processed through secure payment gateways.

4. Purpose of Processing Information

We process personal information for legitimate business purposes, including:

Processing travel bookings
Visa processing
Hotel reservations
Ground transportation arrangements
Travel documentation
Customer support
Payment processing
Invoice generation
Fraud prevention
Legal compliance
Business communications
Website improvement
Security monitoring

5. Marketing Communications

Registered travel agencies may receive:

Destination updates
Promotional offers
Seasonal packages
Supplier promotions
Product launches
Newsletters
Company announcements

Recipients may unsubscribe from promotional communications at any time. Transactional and booking-related communications cannot be opted out of where necessary to deliver services.

6. Sharing of Information

Vaayutrip may share personal information only where necessary with:

Hotels
Airlines
Transfer Providers
Visa Processing Centres
Insurance Companies
Embassy or Consulate Authorities (where required)
Payment Service Providers
Technology Service Providers
Government Authorities
Law Enforcement Agencies where legally required

Only the minimum necessary information required to provide the requested services will be shared.

7. International Data Transfers

As an international Destination Management Company, Vaayutrip may transfer personal information outside India to suppliers and service providers located in destination countries for the purpose of arranging travel services.

Appropriate safeguards will be implemented in accordance with applicable laws.

8. Data Retention

Personal information is retained only for as long as necessary for:

Booking fulfilment
Accounting
Tax Compliance
Legal Obligations
Audit Requirements
Fraud Prevention
Dispute Resolution

Thereafter, information may be securely deleted, anonymised, or archived.

9. Third-Party Websites

Our website may contain links to third-party websites.

Vaayutrip is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of such websites before providing personal information.

10. User Rights

Subject to applicable laws, users may request:

Access to their personal information
Correction of inaccurate information
Updating of information
Withdrawal of consent (where applicable)
Deletion of personal information, subject to legal and contractual obligations

Identity verification may be required before processing such requests.

11. Responsibilities of Travel Agencies

Registered travel agencies are responsible for:

Obtaining all required passenger consents.
Ensuring the accuracy of passenger information.
Providing lawful instructions for processing passenger data.
Maintaining the confidentiality of their login credentials.

Vaayutrip shall not be responsible for any inaccuracies or legal issues arising from information supplied by travel agencies.

12. Compliance with Applicable Laws

Vaayutrip aims to process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant legal and regulatory requirements.

13. Changes to this Privacy Policy

Vaayutrip reserves the right to amend this Privacy Policy at any time. Updated versions shall become effective immediately upon publication on our website. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For any privacy-related questions or requests, please contact:

Vaayutrip

Email: info@vaayutrip.com

Website: www.vaayutrip.com

We will make reasonable efforts to respond to all privacy-related requests within applicable legal timelines.